Refund policy

We want you to be happy with your workspace. If something is not right, you have 30 days from the day your order arrives to request a return.

How returns work

Email us at settldstore@outlook.com with your order number and what you would like to return.

We will arrange a prepaid return label and send it to you, normally within 2 business days. Returns are free: there is no return postage charge and no restocking fee.

Please do not send anything back before requesting a return. Our items ship from a number of different warehouses, so there is no single return address, and parcels sent back without an agreed label cannot be accepted.

Condition

Items need to be in the condition you received them: unused, with any tags attached, and in their original packaging. With furniture, please keep the box until you are certain you are keeping the item, as larger pieces need their original packaging to travel back safely.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away with a photograph and we will put it right at no cost to you.

Exceptions

Custom and personalised items cannot be returned, and gift cards are non-refundable. Sale and discounted items can be returned on the same terms as full-price items. If you are unsure whether something qualifies, please ask before you order.

Your right to cancel (UK and EU)

Separately from the above, you have the legal right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. Tell us within 14 days of delivery and you then have a further 14 days to send the goods back. The item must be unused and in its original packaging. We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them.

Refunds

Once your return has been received and checked, your refund is issued automatically to the original payment method. Refunds usually appear within 10 business days, although your bank or card provider can take a little longer to post it.

If more than 15 business days have passed since your return was approved and you have not seen the refund, email settldstore@outlook.com and we will chase it for you.